Forgot your precious tablet on an airplane or on the train? A
location-based find-my-device feature might fail where connection is
limited, or due to the way it’s configured (some users disable their
location features). It is astonishing to see gadget owners despair when
technology doesn’t readily come to their rescue. A highly feasible and
often overlooked way to retrieve lost gadgets is to do things the ‘old
school’ way, and use companies’ lost and found service.
An interesting statistic: more tablets are left behind on airplanes
than mobile phones. As soon as off the plane, people tend to reach for
their phones, whereas tablet devices often go unnoticed. And lack of
identifying features (especially with a self-locking mechanism in place)
leave a large number of tablets unclaimed, and ultimately deemed as
lost property.
But some cases can be reassuring.Virgin America, for example, reports
a new policy of handling valuable lost property: a photo of the device
is taken and stored with a record of the flight number, date, and seat
number. When a customer contacts the airline, company representatives
are able to search the footage and pair the device with its rightful
owner.
The airline also reports a case of a domestic flight in California,
where a family of four left their tablet device on the plane. Having
been delayed by 6 hours due to bad weather, upon arrival their only wish
was to get home. 20 minutes after leaving the airport, the wife
received an email on her mobile device asking her to call the baggage
office. After giving a description of the device to the company’s
telephone staff it was posted direct to her office.
Further success stories are found in London Underground’s lost
property office. The LPO receives up to 1,500 items per day. On average
one in four items are returned to their owners, and the success rate for
higher value property such as phones, tablets, cameras, and other
electronic devices,goes even higher at 40 per cent. Unrealistic as this
may sound, expensive gadgets are regularly handed to London Underground
staff by compassionate passengers.
It turns out, then, that non-technological methods can also yield results, which makes the following worth bearing in mind:
- Customize your tablet – use a case or accessories that make it easily identifiable.
- Tape a business card to the back of your device, or, if possible, have it engraved with your name and phone number.
- If flying, let the airline have your phone number when booking your tickets and allocating seats.
- Note your device’s serial and keep it in a safe place – this can help the manufacturer offer guidance in case of loss.